Demystifying AI Myths: Where do Technical Writers Fit? - ERP Spain.com - España y América Latina

Every content management vendor is likely touting some type of generative AI (GenAI) or Large Language Model (LLM) solution to capitalize on the considerable attention generated by these technologies over the last eleven months. These AI systems claim to support many key capabilities, such as natural language generation, translation, and text summarization without relying on human intervention. Carefully prepared demos appear to address all kinds of existing customer support issues, and most offerings appear to be the same. This raises the question: Where do technical writers and robust content fit in this new world? This webinar will demonstrate the key role that human experience and effective content play in solving the real issues associated with these emerging technologies. Content Rules, Heretto, and Kyndi will discuss and demonstrate proven techniques to effectively leverage GenAI and LLMs to address the issues of hallucinations, company-or domain-specific information, security, explainability, and ongoing cost. Can’t make it? Register, and we’ll send you a link you can use to watch a recording when it’s convenient for you. This webinar is brought to you by The Content Wrangler and is sponsored by Heretto, a powerful component content management system (CCMS) platform to deploy help and API documentation in a single portal designed to delight your customers.