Technology Showcase - VPI Real-Time Call Center Performance Dashboards, Scorecards, Reports - ERP Spain.com - España y América Latina

Want better visibility into contact center performance? Real-time contact center performance management software is quickly becoming the method of choice for measuring, sharing and improving metrics and KPI's faster than ever before possible. The days of providing managers and even agents with end-of-week or month performance metrics are coming to an end.

Register to attend the live demonstration of VPI's real-time performance management software to learn how it can help you:

Make better, more timely decisions

Engage agents and enable them to self-manage performance

Drive the right behaviors

Deliver a superior customer service experience

Reduce handle time without impacting CSAT

Significantly increase sales and collections through healthy competition