How to Turn Customer Feedback into Action - ERP Spain.com - España y América Latina

*This is a webinar replay, recorded when Alchemer Mobile was known as Apptentive. We will not be taking live questions. Please submit queries to [email protected]. Do you have customer feedback and are not sure what to do with it? Need to better translate customer feedback into action? Join Alchemer Mobile (formerly Apptentive) experts Senior Product Marketing Manager Ryan Galloway and Product Manager Melanie Fox for a webinar about how to translate customer feedback into action. Learn why feedback matters and how to use feedback to build better products. Ryan and Mel will share tips about feedback collection and how to turn that feedback into actionable data points for your team. Gartner reports that “of the 95% of companies who collect customer feedback, only 10% use the feedback to improve, and only 5% tell customers what they are doing in response to what they heard.” If you truly want to close the loop with customers, check out this webinar today to learn how to better turn that feedback into data you can use. Product managers and others in software development will appreciate this realistic plan in the face of limited time and resources.