Building the Retail Banking Experience of the Future - ERP Spain.com - España y América Latina

During the past few years, relationships between financial services organizations and their customers have been undergoing a transformation, shifting from in-person to a multitude of consultative and digitally enhanced interactions. To optimize these interactions, financial firms need to rethink the customer experience, whether within the walls of their brick-and-mortar locations or online. This webinar will explore how, powered by data analytics, digital innovation, and ubiquitous connectivity, the financial services industry is reimagining the banking customer experience. Join this webinar to learn about: • Current customer experience and digital tech trends in financial services • The tech solutions that enable seamless interactions and fluidity between physical and digital experiences • How technology can be used to improve employee experiences and improve operations • The network connectivity and security solutions that will enable the future of banking • How managed services providers can help facilitate the retail experience for FinServ firms Panelists: • Marc DeCastro, Research Director, Consumer Banking, IDC • Thomas Sweeney, Executive Director, Strategic Client Group, Comcast Business