CX Optimization Ep.2: Agent Experience - ERP Spain.com - España y América Latina

CX leaders are focusing heavily on improving agent experience--and it's working. Turnover rates are down to 18.3% (the lowest in several years), and 58.3% of contact centers are fully staffed now. What are successful companies doing to improve the agent experience? Find out the key best practices--backed by real-world data and metrics--in this webinar with Metrigy CEO Robin Gareiss. You'll learn the following: - How is AI playing a role with improving agent experience, and which technology helps close sales best? - What types of technology are helping sales leaders better manage sales agents? - How has hiring criteria changed for CX positions? - What are agents making now, and how much more do they make at companies with fully staffed contact centers?