Drive compliance and regulatory requirements with service level objectives - ERP Spain.com - España y América Latina

In the digital business world, reliability of service and customer satisfaction are fundamental benchmarks for application success. Google’s Service Level Objectives (SLOs) are a way of setting measurable goals around customer satisfaction and reliability to determine the level of service quality an application provides. Within the financial services sector, while reliability and customer experience are important, in the face of continued regulatory reform, application teams are also responsible for ensuring that all regulatory requirements and processes are being followed. SLOs can be used to directly implement these requirements, e.g., Payment Service Directive 2 (PSD2), with the necessary KPIs and automated alerts. In this session, Xue Liu (Reliability Lead in Deutsche Bank’s Private Bank Center of Expertise,) shares tips and best practices for embedding regulatory requirements into your SLOs. Join the session to discover: - Why incorporating compliance within SLOs matters and how it contributes to overall application success. - Best practices for integrating regulatory requirements within your SLO frameworks to ensure customer satisfaction, site reliability and adherence to industry regulations. - Collaboration strategies and processes to bridge the gap between compliance and application teams. - And more...