Unleashing the Enormous Power of IT Service and Support KPIs - ERP Spain.com - España y América Latina

In Unleashing the Enormous Power of IT Service and Support KPIs, MetricNet provides an overview of the Best Practices in IT Service and Support Performance Measurement. Our best practices help IT Service and Support organizations lower costs and increase customer satisfaction! Viewers will learn: How the industry’s top performing IT Service and Support organizations track and trend their performance. How to use IT Service and Support KPIs diagnostically to achieve World-Class Performance. How to apply Best Practices in IT Service and Support Performance Measurement and Management. The key success factors in performance measurement from the industry’s top performing IT Service and Support organizations.