Unleashing the Enormous Power of Contact Center KPIs - ERP Spain.com - España y América Latina

In Unleashing the Enormous Power of Contact Center KPIs, MetricNet provides an overview of the Best Practices in Contact Center Performance Measurement. Our best practices help contact centers lower costs and increase customer satisfaction! Viewers will learn: How the industry’s top performing Contact Centers track and trend their performance. How to use Contact Center KPIs diagnostically to achieve World-Class Performance. How to apply Best Practices in Contact Center Performance Measurement and Management. The key success factors in performance measurement from the industry’s top performing Contact Centers.