How Does IT Experience Management Drive Better Decision Making? - ERP Spain.com - España y América Latina

If you’re an IT leader or service owner who needs to deliver great IT experiences to end-users in 2023, you must start making informed improvement decisions based on experience data. Instead of relying on the loudest voice or a gut feeling, tap into experience data to understand the current issues and costs of IT services. This enables you to confidently make decisions that will bring long-term business value. In this session, Sakari Kyrö will explore how Experience Data can be used for optimal IT organization decision-making. Through harnessing this data, our customers have been able to not only identify service desk problems and their root causes but also strategically align improvement investments with what's important most - allowing them to demonstrate the worth of their IT services in terms of business results. Presentation key takeaways: 1. Examples of how experience data and insights have unearthed employee issues (with IT support) and improvement opportunities that went unnoticed with traditional IT metrics 2. Real-world examples of how experience management has improved IT service desk operations and business outcomes in other organisations 3. How to use ITXM Framework to get started with experience management.