Financial Sector Webinar Series: Customer Experience & Innovation - ERP Spain.com - España y América Latina

Apps are now the primary interface with both your customers and your employees. It’s difficult to think of a part of finance that is not done through an app or that does not rely on software-based back-office functions. Everyone expects apps, but also fast, if not instant responses. We're even starting to see new banks that only exist on phones! The first part of our series will cover: - Best practices for developing software that focuses on customer experience. - Processes and tools that make continuous innovating possible. - The organization changes management must make to transform. Using case studies and real world examples, you’ll get a clear idea of what software development best practices are and how to put them in place. These software innovations are used not only to optimize and drive customer experience, but also drive new revenue and financial products. Join financial services industry veteran Darran Rice and transformation expert Michael Coté to hear how banks are moving from a project to a product software model to innovate and improve banking services and remain competitive.