Synthetic Voice and DeepFakes: What’s Real and What You Can Do About It - ERP Spain.com - España y América Latina

A series of accounts in tech news outlets and mainstream newspapers make it sound like anybody with voice synthesis software can spoof their way through contact center authentication routines. Truth is, all of us have to be sensitive to how Deepfakes and Synthetic Voice can take advantage of security holes within business organizations. Contact centers are an increasingly attractive target as work shifts to remote resources, workflows change and calls increase in both complexity and volume. A recent global survey by Opus Research documented a multiplier effect spawning increases in resource requirements on contact centers if they are to maintain customer service levels. The imperative is on customer service organizations and businesses of all sizes to acknowledge and understand these new threats and security exposures. Join this live, interactive webinar with Opus Research and ValidSoft to learn more about the rapidly evolving threat landscape and what you can do about it. Topics include: * Current challenges for security and authentication based on global survey results * Reality check on the impact of Synthetic Voice and Deepfakes * Deep dive into methods and practices for stepping up security without decrementing customer service or employee productivity * More modern approaches to thwarting emerging attacks