The Executive Overview of Service Management in the Mobile Era - ERP Spain.com - España y América Latina

If you’re an IT leader, then buying Service Management solutions is nothing new. What is new is buying solutions that address the evolved mobile enterprise. With the impact of SMAC (social, mobile, analytics, and cloud) in recent years, requirements have changed. It’s not just about internal-facing IT operations; it’s about reinventing service management for the mobile user, making it easy to deliver and easy to use. It’s about automating and personalizing service delivery for employees and other end users so they get the consumer-like experience engaging with IT that they’ve come to know in their personal lives. For IT, this is an exciting and progressive challenge with the right solution. But, with the wrong solution it can be an expensive disaster that leaves you in stuck in the IT world of yesteryear. Join us for this webcast to get a complete view of service management in 2016 and beyond from 451 Research Director, Chris Marsh, selection process and best practices from an IT Executive from [company tbd], and Kevin Coppins, GM at EasyVista. Learn what you need to know about today’s Service Management with the following topics: • The market forces and trends driving a new era service management • How to meet the service expectations of your mobile users • What is the impact of not meeting user needs • What is a “mobile-first" solution and why it is important • The 10 "must ask" questions for solution vendors to ensure your success • How to avoid the “gotchas” in service management solutions today