Unlock Data to Revolutionize Your Customer Service Engagement - ERP Spain.com - España y América Latina

Siloed data sets, industry regulations, and complex, legacy systems have made it incredibly difficult for ASEAN financial services institutions to deliver seamless and personalized customer experiences. As a result, banks, wealth and insurance firms are seeing decreasing customer satisfaction metrics such as CSAT and NPS, and higher customer and agent churn. Adopting a data-driven approach can help create new opportunities for the ASEAN financial services institutions to transform the service experience and better serve today’s digital-first customers. Join this webinar to learn about: - The evolving customer service engagement trends and its impact on financial services institutions to keep up- Key transformation and solution imperatives with data and AI to drive improved customer experiences, greater agent performance and streamlined operational efficiencies- Insights on how ASEAN financial services institutions are modernizing their customer service engagement operations from a cost Centre into revenue driver *Register now to uncover a winning approach led by data, digital intelligence and automation.*