Digital Finance: Taking financial services digital - ERP Spain.com - España y América Latina

Speakers: Jon Bernstein, host/moderator James Cronk, managing director, financial services Lynne De Forest, sales director for international banking Richard Troman, principal, Customer Technology Office To live up to customer expectations and respond to market competition, leaders in the financial services sector are looking to develop innovative approaches that go beyond traditional infrastructure models. These avenues are likely to have a digital focus and an emphasis on customer centricity and customer intimacy. And yet digital transformation isn’t limited to digitalising the front-end. Indeed, to fully transform, organisations will need to replace legacy infrastructure and integrate the middle and back offices as well. With all that in mind, BT’s latest whitepaper looks at some of the challenges financial services organisations are facing today and some practical steps required to address those challenges. We’ll dip into that whitepaper during our discussion. Among the themes that we’ll discuss are: - emerging trends in the financial services market - the technologies driving transformation - how digitalisation might help address the sustainability challenge - and the role BT’s playing in all of this.