Transforming CX with ServiceNow San Diego Release's CSM Upgrades - ERP Spain.com - España y América Latina

ServiceNow is on a mission to improve the customer experience through increase in speed and quality of service delivery. ServiceNow’s latest version has enhanced advanced hyperautomation in its CSM software to improve productivity and customer engagement. The new release named San Diego has some fantastic features like the Next Experience UI, Unified navigation, easy integration options, and some low-code enhancements. Aspire Systems leveraged these features to increase productivity by 28% for a global consulting firm. In this exclusive webcast, Aspire Systems features ServiceNow experts to bring you: 1. The client’s perspectives and the challenges they faced to enable their agents to respond quickly & accurately to queries 2. How Aspire Systems discovered their needs and arrived at the solution 3. How Aspire Systems leveraged ServiceNow’s San Diego features to improve user engagement and break silos Moderated By: Sriram Sundaresan – Marketing Manager | Aspire Systems