How Amdocs Uses its Global B2B VoC Program to Drive Improvement (EU) - ERP Spain.com - España y América Latina

Join Amdocs, a leading global software and services provider to communications and media organizations, to hear how they use Alchemer to deliver a best-in-class Voice of the Customer (VoC) program. Amdocs monitors Customer Experience through a multi-phase Voice of the Customer program, and then uses the feedback to improve Customer Experience with tailored account improvement plans. Join Tzachi Ben-Sasson, Head of Global Voice of the Customer at Amdocs, and Ryan Tamminga, SVP of Products and Services at Alchemer, for a live webinar to learn: --Why VoC is a valuable program. --How best to close the feedback loop. --How to maintain the human element in VoC programs. --How to introduce automation without losing the human touch.