Why the Next Step in CX Transformation is Agent Empowerment (CET) - ERP Spain.com - España y América Latina

In this mid-digital age, a clear message has emerged: automation can only take us so far. For customer service, AI is the enabler of better experiences, but the people are the key to delivering a complete end-to-end CX. Combining the two bridges the limits of automation. What does the scope of a “beyond the bot” approach look like? What are the strategies and advancements taking teams to the next level? Join this webinar to hear guest speaker, Hayley Sutherland, senior analyst at IDC, and Sebastian Glock, product marketing lead at Cognigy, discuss why the next step in CX transformation lies in empowering agents through the latest innovations in AI.