The Future of AI, Automation, and the Voice Experience - ERP Spain.com - España y América Latina

In the last decade, we’ve witnessed major technological advances in AI and automation. The art of the possible in the contact center has become a reality as we’ve witnessed the emergence of intelligent virtual agents (IVAs), automated backend systems, and more. As businesses look to create more human and empathetic customer experiences, they need to combine the power of human and digital voices to create a scalable and empowered workforce. Creating a positive experience across all channels from chat to voice is a must if you want to succeed in the future of CX. In this webinar you’ll hear from Five9 EVP of Product Management, Callan Schebella, AT&T AVP of Voice & Collaboration Kennedy Pereira, and GlobalData Principal Analyst Gary Barton to learn: What the Voice Experience is and why it’s more than just a dial tone How Five9 and AT&T are looking to enhance voice technology to create more engaging customer experiences Why intelligent virtual agents are a game changer for digital voice How the convergence of digital and human voice is driving exemplary customer experiences