Increase your IT service desk productivity through codeless automation - ERP Spain.com - España y América Latina

Are your IT service desk agents spending most of their time executing manual repetitive work? Freshservice is a modern simplified IT service desk that automates ticket distribution, service request fulfilment, alert remediation, allowing your agents to focus on higher-value work. Watch this solution showcase where our product specialist demonstrates the various automation capabilities in Freshservice that can improve your agent's experience, reduce the time to ticket resolution and increase the overall productivity of your service desk. Key Learnings: 1. Executing actions on tickets using Scenario Automation and Supervisor Rules. 2. Configuring a workflow using the intuitive Workflow Automator. 3. Integrating with 3rd party Orchestration apps and seamlessly use them in Workflow Automator 4. Monitoring your app actions with the new workflow execution Logs to stay on top of all your automations. 5. Measuring your service desk performance using advanced analytics.