The Service Management Benchmark for IT Leaders - ERP Spain.com - España y América Latina

Businesses today operate in a highly dynamic environment. While digital transformation has been among the key initiatives for many organizations, COVID-19 catapulted enterprise digital transformation to become the top priority for several organizations. IT has transitioned from a support function to a business enabler and it has never been more critical for IT to be 'Always-On' and 'Uninterrupted' in order to be an unstoppable force for the business. The Freshservice Service Management Benchmark Report 2022 (FBR 2022) is a benchmark index for key performance indicators (KPIs) for IT Service Management. The FBR 2022 encourages organizations to measure their KPIs, and benchmark against the index thus allowing IT leaders to decide and act on what levers to pull, to ultimately deliver a delightful experience to employees and customers. The webinar will provide insights into: Key metrics required to measure service desk excellence. How peers across industries and countries perform. Attributes required to deliver a delightful employee experience. Future-proofing service management with a scalable solution.