Rethink IT Series Session Four: Shift from a “Silo Lens” to a “Service Lens” - ERP Spain.com - España y América Latina

Companies must deliver more digital services to customers, and any outage poses a great risk to reputation and revenue. The need for end-to-end visibility increasingly underpins the critical relationship between IT and business teams. This session will explain why lines of business continue to face the risks and costs of service degradation and outages and help you understand how to associate infrastructure and application metrics with the drivers of the end-user and business health KPIs to really become a business partner.