Conversational Automation: Creating the next-gen contact center - ERP Spain.com - España y América Latina

CGI and Artificial Solutions are hosting a joint webinar on how Conversational AI is helping Contact Centers reach efficiency in a post-pandemic world. Conversational AI allows organizations to revolutionize their contact centers by providing a central interface over any channel that controls and orchestrates the myriad of back-end processes, integrations and chatbots required to deliver a response to your customer’s query. Watch this webinar to learn: - How Conversational AI is helping businesses across industries to go beyond automating customer interactions by bringing their wider ecosystems together. How a global manufacturer reduced inbound calls handled by human agents decreased 30%, providing a dramatic cost savings. - Watch a short demo in action. About CGI Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. We are delighted to be partnering with them to implement the platform for clients. About Artificial Solutions Designed for the global enterprise, Artificial Solutions’ advanced conversational AI platform Teneo allows business users and developers to collaborate on creating sophisticated, highly intelligent applications that run across over 86 languages, multiple OS and channels in record time.