Meeting sky-high customer service expectations: Are your teams & tech ready? - ERP Spain.com - España y América Latina

Organizations are fast-tracking their digital transformation efforts, and no area is experiencing this development more intensely than customer service. Customer expectations continue to increase, even as the shift to a work-from-home workforce and growing demand for contact-less interactions force a re-thinking of how businesses deliver goods and services. Join Logic20/20 at our panel event for an in-depth look at three of the trends that are reshaping customer service as we look ahead. Get ready to learn: • How companies are adapting to changing customer habits and expectations • Why strategy is critical for aligning customer service and IT • Which platforms are enabling rapid transformation