How to Create a Next-Generation Service Desk to Meet Business Demand - ERP Spain.com - España y América Latina

It’s no secret that organizations are rapidly increasing their reliance on technology, from digitalization and digital transformation to expanded adoption of collaboration technologies and working from anywhere. Organizations are under extreme pressure to adopt and integrate technologies, creating business processes that rely completely on technology. As a result of this rapid digital transformation, a one-size-fits-all approach to service management doesn’t work. Traditional approaches to service management must evolve and modernize, incorporating next-generation service management that features the right mix of methodologies, tools, and technologies to meet the demands of tomorrow’s organization. What does this mean for the service desk? Just as service management has had to evolve, service desks must evolve as well. While many service desks have evolved beyond offering limited engagement channels or with the introduction of technologies such as chatbots and automation, the next-generation service desk goes a step further. You may be asking yourself: What does a next-generation service desk look like? What is different about the next-generation service desk – and what do those differences mean for many of today’s service desks? Understanding the answers to these questions is key in the evolution of your service desk. Join industry thought leader, Doug Tedder, on Wednesday, August 11, 2021 at 2pm ET where he will discuss techniques and tips to evolve your service desk using the service management tools of the future.