Making Sense of Chatbot Data & Analytics: Cognigy Insights - ERP Spain.com - España y América Latina

Millions of data points are created from customer interactions every day. How do companies make sense of all that data? Generated from bot- and human-to-human interactions, having access to conversational analytics drive more informed decisions. Watch this webinar to see how Conversational AI Analytics can deliver data-driven insights to improve customer experiences and operational efficiency. See how Cognigy Insights will: • Enable data-driven decision making: Get easy and intuitive access to conversational KPIs, and allow every stakeholder to monitor, report and optimize virtual agents as well as contact center processes. • Optimize end-user experiences: Use empirical evidence to spot friction in processes, incorporate user feedback and create better experiences, leading to more successful and enjoyable automated interactions. • Increase your ROI on Conversational AI: Tap into reliable, comprehensive data that helps streamline bots and contact center operations for better effectiveness, leading to a higher degree of automation and an increased ROI.