Conversational AI Practicality: Best Practices & Strategies - ERP Spain.com - España y América Latina

Conversational AI has reached a maturity point and is one of the hottest technologies driving contact center transformation today. The end goal of Conversational AI is to change the way businesses interact with customers, but its success depends largely on how it is applied. With a history of missteps, how can businesses implement and use Conversational AI in a way that leads to a high-yielding, long-term solution? Hear two AI experts share best practices and strategies on the adoption and application of conversational automation – and why this is an optimal time to embrace the innovation. • Learn about best practices, areas and use cases for applying Conversational AI • Hear adoption strategies and missteps to avoid • Explore why timing is optimal for adoption