The Age of Voice Innovation, Part II: Attributes of the New Engine - ERP Spain.com - España y América Latina

The Voice Channel for enterprise communications and customer care is the direct beneficiary of dramatic improvements in automated speech processing. Recognition and transcription are reaching unprecedented levels of accuracy; synthetic voices are often indistinguishable from humans; while voice biometrics detects both real and synthesized imposters reliably and at scale. Join Opus Research and LumenVox for a lively discussion of the factors that are giving new shape to the Voice Channel for both self-service and employee communications, including: • Pricing: Benefitting from a steadily declining costs (commoditization, pay-as-you-go) • Accuracy: Creating new services and use cases (Moore’s law moves to the cloud) • Tooling: Helping subject matter experts create voicebots and augmented IVRs • Vendor choice: Winnowing down to just one “pure play”