The Future of Retail CX—Winning in the Digital Era with AI - ERP Spain.com - España y América Latina

Covid-19 changed customer shopping behaviors dramatically overnight—and they’re not changing back. In fact, customer expectations for seamless, on-demand digital services are only increasing. Want to learn how to use AI to create efficiencies while meeting the expectations of next-gen shoppers? [copy] Join our live webcast to learn ways AI transforms retail e-commerce by enabling you to: • Create a personalized, high-touch experience on digital channels to win customer loyalty • Automate the top retail intents to create efficiencies • Meet customers on new touchpoints such as curbside pickups, seamless returns • Create a successful digital CX transformation and automation roadmap • And more! [subhead] Who’s Presenting? • Mandy Huckaby, Vice President, Practice Lead • Celene Osiecka, Senior Director, Conversational Design