Moving frontiers: ensure your CX staff are working from home securely - ERP Spain.com - España y América Latina

It is well known that many organisations struggled to pivot to remote working when the global pandemic hit.  Customer experience departments were affected more than most with it being even more complex to shift contact centre platforms, systems, data and staff to an environment that was accessible remotely.  Twelve months on we revisit “How secure are your remote CX staff?”  We will look back at the challenges organisations have faced in moving to remote working, how to review security policy needs based on remote working maturity, and most importantly, what you can do to ensure all remote workers are working from home securely.