Creating Scalable and Seamless Customer Engagement - ERP Spain.com - España y América Latina

Last year our world shifted to digital overnight. One year later, those “temporary” digital fixes are now experiences customers can’t live without. Digital transformation is possible and it can be completed in no time. From self-service portals to curbside pickup, companies have created digital-first experiences that customers can no longer live without. There’s no turning back. Customer expectations will continue to evolve which means they will expect more from those digital experiences. But, what does this mean for customer service? It means that service has a huge opportunity. 91% of customers say a positive customer service experience makes them more likely to make another purchase (State of the Connected Customer). Service keeps customers coming back and will drive more revenue than ever before. The companies who are going to thrive are the ones who can make every customer engagement more valuable and do so seamlessly from online to curbside to in-person. This is only possible with trailblazing leaders and technology that’s built to make customer engagement seamless - that’s Service Cloud 360. Only Service Cloud 360 can natively bring automation, workforce engagement, and every customer interaction together on a single platform. When the entire workforce are focused on serving the customer, making every customer engagement seamless isn’t only possible, it’s transformational. Join us to hear from three trailblazing leaders on how they have transformed customer experience using Service Cloud 360 within their business.