Are You Fast Enough for Your Customers? AI & Tech Expectations in 2021 - ERP Spain.com - España y América Latina

As we gain momentum in 2021, COVID-19 and uncertainty have set the stage for economic disruption and a new age of digital service for the banking, financial services and insurance (BFSI) industry. Slow service, bottlenecks in customer applications and inefficiency can lead to lost customers during initial onboarding and processing. BFSI organizations must improve their customer engagement processes to meet customer expectations, increase customer lifecycle terms and maintain compliance with KYC and AML regulations. This speed of service requires an extensive digital mindset and cutting-edge AI technology. In fact, a recent survey estimates that only half of banking, financial services and insurance (BFSI) institutions have accelerated their digital transformation or plan to invest in new IT to drive efficiencies (2021 Financial Services Outlook, Deloitte). The real threat is for organizations to do nothing, and expect to survive the turmoil. Join us for a dynamic panel discussion to explore how leading banking, financial services and insurance (BFSI) organizations must adapt and grow using AI-based technology solutions to survive, optimize processes and gain market share. You will learn: -The current and projected state of the BFSI industry for this year and beyond -Technology trends and focus areas for driving productivity, compliance and internal gains -4 key areas for maximum impact and efficiency