Minimize Manual Work and Improve CX - ERP Spain.com - España y América Latina

Customer experience is valued across all industries and it has the power to affect companies at all levels. For a customer, nothing is worse than an inefficient and broken experience. It has become a large factor in where customers base their loyalty. Customers expect speed and efficiency. Many industries continue to struggle with the experience they provide for their customers, specifically in those two factors. With the advancement of technology, CX should not be lacking in the way it is. Great customer experience starts in the back office. Document processing could be a first step in transforming processes. Companies should not be letting poor internal processes and outdated manual workflow be the reason they can not provide sufficient CX. In this session, Courtney Halpern, Director of Implementation at Hyperscience, talks about the value of customer experience and what companies should be thinking about moving forward when approaching CX. Join us to hear about; -Why your company should be thinking about CX -The benefits of CX across multiple industries -How automation can help improve CX -A case study featuring TD Ameritrade -Steps your company can take to improve CX