Simplify the Journey from IT Service Management to Enterprise Service Management - ERP Spain.com - España y América Latina

Often organizations talk about Enterprise Service Management (ESM) but what they are talking about - or want - are just the ITIL processes, which really falls under the realm of IT Service Management (ITSM). People talk about Enterprise Service Management as their vision, the “art of the possible”, and start in the context of IT Service Management. Transitioning into Enterprise Service Management can lead to mis-steps and brings numerous challenges. This webinar looks at: - The different ways to get to Enterprise Service Management - The challenges with these methods - How you can simplify the journey through common data structures, workflow, automation, and common service management practices. The concept of Enterprise Service Management takes you on the journey out of IT, to now servicing HR, Facilities, Legal, Marketing, Finance - what Line of Business in your organization doesn't need modernisation, improved workflow, and analytics?