Experiencia de cliente en Banca con AI. El caso de HSBC. - ERP Spain.com - España y América Latina

In a recent survey, over 90% of customers think that companies “could do better” when it comes to onboarding new customers. Clients – both consumers and commercial accounts – are the bread and butter for the banking, financial services and insurance (BFSI) industry. Is your onramp an offramp for your customers?

As we enter 2021, COVID-19 and uncertainty have set the stage for economic disruption and a new age of digital service for BFSI companies. Slow service, bottlenecks in customer applications and inefficiencies can lead to lost customers during the initial onboarding and processing phase. BFSI organizations must improve their client experience, increase customer lifecycle terms and maintain compliance with KYC and AML regulations. Watch this dynamic panel discussion on how AI tools can revolutionize customer onboarding and improve the client experience.

Financial services enterprises can no longer afford to offramp customers with mediocre service, slow response times or antiquated processes.

Learn more about:

- How leading global finserv companies, like HSBC, are transforming the client experience using innovative AI technology and digital transformation

- Technology trends and focus areas for driving productivity, compliance and internal gains

- How unlocking data can lead to key customer insights and help guide a data-driven strategy that benefits your organization and most importantly, your customers

- Why AI solutions can help develop lasting relationships, customer value and efficiency for financial services