Hiding in Plain Sight: How to Infuse AI Into Your IVR - ERP Spain.com - España y América Latina

For years, brands dispatched chatbots to greet each visitor to the “Contact Us” page of their web sites. Virtual Assistants made their mobile apps  “conversational". And customers friended their favorite brand's message bots on Facebook Messenger, WhatsApp or Apple Business Chat. Meanwhile, the resource with the highest propensity to carry on a natural sounding, AI-informed conversation has been hiding in plain sight: the Interactive Voice Response (IVR) system. In this webcast, you’ll hear how to best train this the workhorse of automated self-service can be the cornerstone of your company’s digital self-service strategy.