How ITSM & DevOps underpin future Ways of Working at Nationwide Building Society - ERP Spain.com - España y América Latina

Nationwide is in the midst of an organisation-wide pivot, realigning from a largely functional organisation to one fully aligned to our ‘Member’ needs. We’re calling these our ‘Missions’. We have made some incredible progress with our Ways of Working including adopting ideas from DevOps, Site Reliability Engineering (SRE), Intelligent Control and more generally Agile, and this has triggered revolution our ITSM processes. At our most successful we have built platforms where we can go from concept to releasing new services into production in less than two weeks. But our systems landscape is vast and our journey is far from complete. In this session we will discuss how critical finding a synergy between DevOps and ITSM has proven to be. We'll share some of our key lessons learnt, our future ambition, and the challenges we are still grappling with.