2021: The year to unify experiences. How technology will power retail’s comeback - ERP Spain.com - España y América Latina

The pandemic presented retail with some major challenges. Coupled with the changes that the industry has seen over the past few years and we know many retailers must transform. But if you’ve had to keep your shops shut and have seen excessive demand driven into online channels on short notice, you’ll know that 2020 didn’t really present the best opportunity to create the ideal shopping environment! But in 2021, we have the opportunity to bring everything together and stitch the experiences across all channels together into a coherent story for customers. But perhaps this sounds impossible. Perhaps it sounds overwhelming. Or even confusing and complicated. It doesn’t need to be that way. It’s possible to both understand the changing consumer expectations, and rise to meet them. When used well, technology can bring together the best of physical and digital experiences. And you can get started quickly and easily – whatever situation you find yourself in today. Register for the webinar now and you’ll discover how to: 1. Understand where your current business is 2. Define the roadmap and where to start 3. Stop talking about change and make it happen By unifying your customer experience, your customers will naturally want to choose you (and keep doing so too!).