How Conversational Intelligence Drives Exceptional Customer Service Experience - ERP Spain.com - España y América Latina

Conversational intelligence helps organizations direct customer inquiries and conversations toward optimal customer outcomes with self-service resolutions. Emerging technologies have evolved from rule-based chatbots, which are easy to create but difficult to maintain and have now introduced next-generation Conversational AI for customer service interactions. Key Takeaways: - The journey from chatbots to Conversational AI in elevating customer experience - What it takes to maintain & scale Conversational AI solutions for - How to automate customer service and deliver intelligent assistance to customers with auto-resolution and self-service while decreasing your costs