AI and Automation to Manage Support Requests in the New Remote Workplace - ERP Spain.com - España y América Latina

Over the last few months, we have seen a dramatic shift on how companies operate. Now, more than ever, due to the Coronavirus outbreak, employees need to be empowered to work from home. Companies must not delay the digital transformation required to become remote-first or remote-enabled. They must leverage the latest AI and Automation models as their building blocks to increase employee productivity while controlling headcount needed for their service desk teams and overall IT operations. Join this interactive webinar if you are interested in learning about the following topics: Shifting focus to the employee and having an omnichannel self-service experience that is available 24x7. Implementing automated agents to resolve employee repetitive service requests without human agent’s involvement. Using Intelligence Augmentations (IA) to enable service desk agents resolve tickets more expediently.