AI in IT service and support: Meaningful Metrics - ERP Spain.com - España y América Latina

What is true AI in Service and Support and how do we measure its effectiveness? To determine if AI is truly AI, we must start with another question - Without human intervention, will the tool reduce ticket volumes, resolve problems more quickly, decrease total cost of ownership (TCO), and improve the customer experience? If it checks all these boxes – and gets smarter over time – then it’s true AI, powered by machine learning! Understanding this gives us good insight into the most meaningful metrics of AI because we can measure ticket volumes, resolution times, Total Cost of Ownership, and the customer experience. An effective AI tool will move the needle on all these metrics – without human intervention. Join David Wright and Jeff Rumburg as they discuss the most meaningful metrics of AI in IT Service and Support!