Ask the experts – the business case for delivering a better customer experience - ERP Spain.com - España y América Latina

More channels to communicate through and more contacts to communicate with open up new ways of engaging directly with your customers. But how can you change the way service is delivered to your customers and adopt new technology to truly deliver better customer service? During this panel discussion we will hear directly from those in the front line about changes that industry-leading organisations are making to their contact centre infrastructure as part of their digital transformation journey. We will also discuss: ● How cloud contact centre environments can be integrated into existing contact centre structures and the business case for doing this ● Key benefits such as improving your customer experience, increasing job satisfaction of your employees and the underlying cost benefits that may be achieved ● The business justification and learnings of migrating to a hybrid contact centre environment