Session 1: To Fix it, I Must Be Able to Measure It - ERP Spain.com - España y América Latina

Fixing long standing problems in a process is not easy. To ensure the solution is of value to the organization, we must implement the change in a way that is sustainable. But how will we know if the change worked? First and foremost, we must try to understand how the process currently functions. Key to gaining this understanding is to collect and visualize data on the process.

In this 90-minute online session, we will discuss historical variable data and, using a case study, explore what the data does and does not tell us. Additionally, we will introduce specific statistical and graphical tools that process improvement practitioners can utilize to provide insights into their baseline process.

Agenda topics:

This session will introduce four key concepts that will enable you to effectively understand your variable process output data and help you communicate the process performance to your organization:

Knowing where to start with your data. When we get our data, one of the most helpful initial tasks is to create a graphical summary. This not only helps us to visualize the historical data but also allows us to characterize the process output in terms of central tendency, spread and shape. Also knowing more about your data collection and confirming that it is variable and not attrib