Caso Práctico: BPM en la canadiense Infraestructure Ontario - ERP Spain.com - España y América Latina

This fast-paced and informative webinar will explore how Infrastructure Ontario modernized key mission-critical processes to achieve great results ranging from delivering superior user experience to realizing a 500% improvement in Compliance Management Processes 

Infrastructure Ontario (IO) is a Crown corporation owned by the Province of Ontario that provides a wide range of services to support the Ontario government’s initiatives to modernize and maximize the value of public infrastructure and realty. 

Andrea Pierce and Marcelo Paniza, the key business and IT stakeholders who led the IO BPM initiative, will join BPM.com’s Nathaniel Palmer to discuss the challenges overcome, lessons learned, as well as hints and tips from IO's BPM transformation journey. 

Highlights of the case study to be discussed include: 

• Reduced the resource utilization reporting time from over a month to just 5 days 

• Compliance Management Process time improvement by 500% 

• Increased employee productivity & improved Customer Experience (CX) 

The case study will also include a demonstration of PNMsoft, the iBPMS platform which powers IO’s BPM transformation initiative.