Measuring Customer Satisfaction and Retention - A Retailer's Guide - ERP Spain.com - España y América Latina

This video will help retailers analyze their customers' shopping trends and create personalized offers based on their history of past purchases. Customer satisfaction and retention statistics will enable retailers to up-sell their products. Customers expect to be treated as valued individuals along their shopping journey. Retailers must focus on treating their customers’ right and showering them with personalized offers so that they walk out of the store satisfied. Satisfied customers tend to come back. Thus, this also improves Customer Retention. Watch the video to understand the Tableau dashboard to measure Customer Satisfaction and Retention.