Mobility. Social Media. Self-Service, Oh My! Today’s ITSM Reality! (1 priSM CPD) - ERP Spain.com - España y América Latina

Today’s IT consumers want answers to their questions immediately and in the way they want to communicate- no, they are not toddlers with tantrums, rather their productivity is being impacted and they have become accustom to the consumer experience. 

Watch this webcast to learn the role mobility, social media, and self-service play in meeting today’s ”service expectations” of IT and tips on how you can use these methods to increase user productivity and satisfaction resulting in the improved perception of IT.

This session is approved for 1 priSM Continual Professional Development (CPD) credit.