Customer Experience BI and Analytics – Q&A with the Experts - ERP Spain.com - España y América Latina

According to Ventana Research, nearly two-thirds (63%) of organizations are considering investing in customer analytics to improve the customer experience. And for good reason – business intelligence and analytics are transforming the way contact centers collect, analyze and act on their customer data.

Contact centers are saying goodbye to tedious spreadsheets and hello to dashboards that give them everything they need to effectively manage customer experience at their fingertips. Join analyst Richard Snow from Ventana Research and Greg Cummings from VPI as they answer your toughest questions.