Get Actionable Data from Enhanced Customer Service Experiences - ERP Spain.com - España y América Latina

What if customer feedback automatically drove business decisions? Contextual customer service leads to greater levels of client satisfaction. Rather than sending customers away from a web or mobile app to a phone number, Twilio lets you embed communications directly into the app experience. Customer feedback can be automatically analyzed by leveraging IBM Watson to provide powerful insights. In this Webcast learn how Twilio communications can be an integrated part of your Bluemix app. We’ll walk through a customer service use case with a working example application. You’ll find out how embedded video can provide enhanced customer service and how smarter business decisions can be made via the data tools available on Bluemix.