Beyond Surveys: Capturing the Real Customer Experience with Speech Analytics - ERP Spain.com - España y América Latina

Register for this webinar to learn how to leverage automated analytics to gain powerful market and voice of the customer insights. While surveys and other forms of traditional market research are a good start, they typically represent only 20-30% of your total customer base.

Martha Brooke from Interaction Metrics will share her thoughts on how to best use automated analytics to improve customer market image, NPS, and CSAT/CX results. If your organization relies on direct or outsourced surveys, or if you already use analytics for call center compliance, performance, or efficiency purposes, you don’t want to miss this presentation