Call Recording Compliance Update: PCI, HIPAA, Dodd-Frank and Solutions - ERP Spain.com - España y América Latina

To avoid costly violations and ensure customer credibility, you need to be aware of many of the new and evolving laws, regulations and industry standards that most profoundly affect contact centers. Join us to learn what you can do to avoid problems, and where to go for help.

Chief analyst Dick Bucci from Pelorus Associates and Patrick Botz from VPI will walk you through the latest call recording requirements related to PCI DSS (Payment Card Industry Data Security Standard), HIPAA (Health Insurance Portability and Accountability Act) and Dodd-Frank.

We will explore how to properly implement the right call recording and quality monitoring solution to help you prevent the steep costs of mistakes and problems.