[Ep.10] Ask the Expert: IT Service Management Metrics - ERP Spain.com - España y América Latina

This webinar is part of BrightTALK's Ask the Expert Series. If you work in IT Service Management, you need to hear what James Finister has to say about monitoring and metrics tools and best practices. James will answer questions about: Why metrics and monitoring is so important The opportunities they provide What data to track so that you know the truth about the health of your IT service How to monitor metrics to drive business value Which data patterns are good - and which are bad Audience members are encouraged to send questions to the expert, which will be answered during the live session.